Apple will not return a stolen iPhone to to the original owner after the thief took the phone in to get serviced due to the victim’s failure to file a police report. 

After getting her iPhone stolen, one reader relayed to Consumerist the tale of her failed attempts to try to get it back from AT&T and Apple. The crime happened on the subway in New York city, after which the victim promptly called the police who searched the area to no avail. 

Several weeks later the victim received an email from Apple notifying her that someone had filed a request to replace her broken phone through Apple Care. Her email was linked to the serial number of the phone so she received all messages regarding service and warranty work. After hours spent on the phone with Apple and AT&T she was notified since a police report was never filed she doesn’t have sufficient evidence to get her phone back. 

“So I call AT&T… and over the course of 12 hours I speak to a bunch of people who are all very sorry that this is the situation I’m in, but their hands are tied — they have to honor the warranty and it does not matter that it’s clear the phone is mine. They would need the authorities to tell them to do otherwise,” writes the victim. 

Despite the fact that she went to the precinct and had the authorities call Apple to verify her story, Apple stuck to its guns. To Apple, she has no real way of proving that she is still the owner of the phone. Apple has refused to act on her behalf and instead chose to honor the warranty agreement.

(come on Apple!)

(via AppleInsider.com)

Oh & as this is the 1st post of the new year, Happy New Year!

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RadioShack has announced that they will carry the iPhone in stores beginning later this month. 

As part of its ongoing mobility strategy, RadioShack is pleased to announce that it will introduce Apple’s iPhone 3G and iPhone 3GS in a limited number of company-owned stores in the Dallas-Fort Worth and New York City metropolitan areas beginning later this month. RadioShack expects to introduce iPhone in stores nationwide in 2010. For more information about exact store locations and product availability, visit www.radioshack.com.

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A new report citing sources in the Taiwan handset supply chain says Apple has contracted to produce a UMTS/CDMA hybrid iPhone due in the third quarter of next year that will enable the company to sell a single global handset to all carriers, and specifically to Verizon Wireless in the US. 

The report by OTR Global, provided to AppleInsider by an industry analyst, says the new “worldmode” iPhone will gain compatibility with CDMA2000 networks (including Verizon’s US network, which is currently incompatible with existing iPhone models) while retaining compatibility with UMTS 3G networks globally using a new hybrid chip produced by Qualcomm. 

According to OTR’s sources, Asustek subsidiary Pegatron will build the new hybrid phone devices for Apple rather than Hon Hai, the iPhone’s current manufacturer. This decision was reportedly made to prevent the company from being “constrained by a single-source assembler.” 

A smaller body

The research note also identified the new phone as having a 2.8″ screen, which is significantly smaller than the current iPhone’s 3.5″ display. 

Last summer, component pictures indicating the development of a smaller 2.8″ iPhone model appeared on the web next to the standard 3.5″ parts currently in production, and a Chinese-language newspaper reported that an upcoming model of the iPhone would be smaller and lighter. 

Without any mention of both larger and smaller versions in OTR’s report, it appears but has not yet been confirmed that next year’s iPhone will scale down in size while also gaining compatibility with all major mobile networks. 

CDMA vs. WCDMA

The American technological rift between CDMA providers (including Sprint and Verizon) and GSM/UMTS providers (T-Moblie and AT&T) was widely expected to remain in place until Verizon moved to LTE, the next generation of UMTS service. 

In other countries, CDMA providers have either shut down their networks and moved entirely to UMTS service (as Telstra did in Australia) or added a UMTS overlay to their existing CDMA service (as Bell and Telus just recently did in Canada). In the US, Verizon decided to do neither, and instead will only be investing in a new next generation LTE network that won’t be completed for years. 

This appeared to leave little opportunity for a Verizon iPhone before 2011, but Qualcomm’s “worldmode” hybrid component enables Apple to continue offering a single iPhone version that can be sold by both AT&T and Verizon in the US, and on virtually every carrier outside the US. 

UMTS is the 3G service associated with GSM providers, but it uses radio carrier technology (Wideband Code Division Multiple Access) similar to but incompatible with Qualcomm’s CDMA2000/EVDO used by Verizon. Despite the technical similarities, CDMA2000 and UMTS/WCDMA are competing, non-interoperable 3G technologies. With nearly all mobile carriers having announced plans to shift to UMTS or LTE in the future, CDMA2000 represents a dead end. 

It still remains widely deployed in various markets however, including the US, where Verizon’s CDMA2000 3G network is widely regarded as having wider reach and providing better data service than AT&T’s newer UMTS 3G network. AT&T’s 3G service is rated particularly poorly in San Francisco and New York City, where coverage holes have been exacerbated by a huge influx of data-hungry iPhone users. AT&T has yet to introduce its 3G MicroCell to enable users to solve their own dead zones at home or work. 

Qualcomm’s new hybrid CDMA/WCDMA chip offers the potential for a single, global iPhone that users can take to any major carrier, solving the network fractionalization problem. It also solves other issues that had served as roadblocks, including the issue of user confusion that would result from Apple selling separate CDMA and GSM/UMTS versions of the iPhone. 

With one phone that works on both types of networks, any differences between the two (such as in features like conference calling and simultaneous voice and data, unique to UMTS) will be more apparently tied to the provider’s network rather than to an iPhone model itself. 

Verizon’s DROID, cancelation fee launch

Verizon’s merciless attacks on AT&T’s 3G network coverage in ads spoofing the iPhone’s “there’s an app for that” slogan were another factor which left some observers to think that Verizon could not possibly be in talks with Apple to sell the iPhone anytime soon, but the OTR report indicates that Verizon and Apple have already hammered out an agreement to sell the new iPhone model within the year. 

Verizon recently launched two smartphones aimed squarely at the iPhone: the BlackBerry Storm 2 and Motorola Droid. At the same time, the provider also announced a new cancelation policy that charges users a hefty $350 when they attempt to back out of contracts involving “advanced devices.” 

Last year, the company found little lasting enthusiasm from users who assumed that the original Storm would be closer to the iPhone in terms of features; whether the new fee is an attempt to penalize unsatisfied users or to profit from switchers next year, it may result in users rethinking their purchases right now. 

With reports breaking the news that Verizon will be selling the iPhone within the year, sales of the Storm 2, Droid, and next year’s Palm Pre may end up repressed if customers decide they’d rather wait for the iPhone to arrive instead of facing the prospect of a major cancelation penalty and the loss of their subsidy credit by buying an alternative device now. 

Droid reviews have largely described it as a second place alternative for users who want to stick with Verizon. That being the case, the prospect of a Verizon iPhone appears poised to deflate Droid sales this holiday season. 

End of AT&T exclusivity

The news might not be good for AT&T either, considering that many users have switched to AT&T solely because they wanted to get the iPhone. The availability of a Verizon iPhone may cause AT&T buyers to hold off on new purchases until they see what kinds of competitive deals AT&T and Verizon will offer once the iPhone’s exclusivity with AT&T ends next summer and the new “worldmode” iPhone appears. 

It does however give AT&T a year to improve its 3G network and roll out the 3G MicroCell before being hit with mass defections from iPhone users irate over service issues. AT&T can still advertise that its 3G network is faster than Verizon’s CDMA2000 coverage, and that it offers some features that CDMA2000 does not, including simultaneous voice and data and easy to use, multiple party conference calling. 

AT&T has struggled to keep up with the pace of iPhone development, failing to immediately implement iPhone 3.0’s MMS and tethering features, and remaining unable to take advantage of the faster 7.2 Mbps HSPA data potential of the iPhone 3GS. The threat posed by a “worldmode” iPhone should push AT&T to deliver a year of high priority network upgrades, and potentially result in more competitive service plans.

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O2 will allow customers to unlock their iPhones once Orange begins selling the iPhone on November 10th. 

Matthew Key, head of O2, told Times Online, “Once the iPhone becomes available on other UK networks, we will allow O2 customers to unlock their iPhones, although of course they will still need to honour any outstanding contract period they have. At the end of their contract period, they are entirely free to move to another operator — though naturally we hope they won’t want to! “ 

When asked why O2’s 3G network was struggling, Key made these comments. 

“The O2 network has seen an 18-fold increase in data carried over the network in the last year and traffic continues to double every three months…” 

…”We are investing more than £30 million to address capacity issues in London alone between now and Christmas and I’m confident that we’ll see much improved levels of service as a result.” 

(via iClarified.com)

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We know many of our iPhone customers are eager for an update on our rollout schedule for Multimedia Messaging Service (MMS). We’ve been working for the past several months to prepare our systems and network to ensure the best possible experience with MMS when it launches – and that launch date is: September 25 for iPhone 3G and 3GS customers. MMS will be enabled through a software update on that day. 

We know that iPhone users will embrace MMS. The unique capabilities and high usage of the iPhone’s multimedia capabilities required us to work on our network MMS architecture to carry the expected record volumes of MMS traffic and ensure an excellent experience from Day One. We appreciate your patience as we work toward that end. 

We’re riding the leading edge of smartphone growth that’s resulted in an explosion of traffic over the AT&T network. Wireless use on our network has grown an average of 350 percent year-over-year for the past two years, and is projected to continue at a rapid pace in 2009 and beyond. The volume of smartphone data traffic the AT&T network is handling is unmatched in the wireless industry. We want you to know that we’re working relentlessly to innovate and invest in our network to anticipate this growth in usage and to stay ahead of the anticipated growth in data demand, new devices and applications for years to come. 

We thank you for your business and look forward to keeping you updated on our initiatives.

[AT&T Press Release]

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Apple’s worldwide single-carrier exclusivity model for each nation is seen as fleeting, as a new report suggests the iPhone could be available for carriers other than AT&T in the U.S. within a year.

In his latest note to investors, Gene Munster, senior research analyst with Piper Jaffray, takes on 14 “unanswered questions” that surround Apple. They address the company’s financial guidance, the iPhone, iTunes, iPods and Apple retail stores. One prediction suggests Apple would add new iPhone carriers in the U.S. with the debut of a new product in the summer of 2010.

“For various reasons the company moved from an exclusive relationship with French wireless carrier Orange to a multi-carrier model,” Munster said. “In France, the company now enjoys dramatically higher market share (in the 40 percent range vs. about 15 percent in ROW) than in countries with exclusive carrier agreements (such as AT&T in the U.S. where the iPhone has market share in the mid-teens). We believe Apple is seeing the increased unit sell-through more than offset the slightly (~10 percent) deteriorated economics per unit involved in non-exclusive agreements.”

This as the iPhone 3GS has had an outstanding launch, with Apple having trouble keeping the device in stock. The Piper Jaffray report states that the new iteration of the iPhone “seems to have exceeded Apple’s internal expectations.” Additionally, Munster does not believe Apple will offer another model below the $99 iPhone 3G with a cheap, mass-market device. Noting that $10 basic phone models dominate markets like India, he said Apple would likely pass on that segment of the market.

The Piper Jaffray analyst is not alone in believing the iPhone could jump ship next year, as others believe Apple is looking to Verizon as a possible alternative. Even Denny Strigle, Verizon’s president, has been complimentary of the iPhone this year, as his company is rumored to be fast-trackingits new 4G network for launch by early 2010. AT&T, meanwhile, is said to be continuing its negotiations with Apple, in an attempt to keep the iPhone exclusive through 2011. While customers have been extremely satisfied with Apple’s phone and have embraced it, many U.S. customers have been disappointed with the AT&T network.

In his report, Munster also believes that Apple is dissatisfied with the current status of video content offered in iTunes. Specifically, he said the video store is lacking HBO and is often tied to limited movie availability periods.

“We believe Apple is unhappy with the current status of video on the iTunes Store and is working to change it,” Munster said. “These changes, however, will take time, in the form of lengthy negotiations, in order to bring the rights for TV and movies up to speed in a digital world.”

Munster believes that Apple will eventually offer a monthly subscription offer for TV shows on iTunes. At a cost of $30 to $40 a month, he said the company could offer unlimited access to content from network and cable providers. If the Cupertino, Calif., company were to offer a subscription model, he believes it would replace a consumer’s cable bill.

“While timing on the launch of such a new product is very uncertain given the negotiations that would need to take place, Apple may work to launch it simultaneously with a new version of Apple TV, or an undated Apple TV software within the next year,” he said. “Moreover, we believe Apple has wisely avoided a subscription music model, as music listeners prefer to listen to their own music, and listen to it frequently. Movie watchers, on the other hand, prefer to rent, and typically only want to see a movie once or twice. Likewise, TV viewers are not accustomed to purchasing TV shows on an a-la-carte basis, and a subscription TV service would likely be more appealing.”

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Customers who flocked to Apple’s latest iPhone upgrade were overwhelmingly satisfied with their purchase, but AT&T’s network didn’t fare nearly as well, a new survey shows. 

A total of 99 percent of 200 respondents to a RBC/IQ ChangeWave survey in August said they are satisfied with their iPhone 3GS, with 82 percent of those “Very Satisfied.” That’s an improvement from the already-stellar statistics on the last two iterations of the iPhone, of which 73 percent of customers gave a superior ranking. Similarly, 94 percent of iPhone 3GS buyers said the product met or exceeded their expectations. 

But the iPhone’s U.S. carrier, AT&T, was seen as the product’s biggest pitfall. When iPhone 3GS owners were asked to rank what they dislike about the product, 55 percent chose the AT&T network. That was followed by the 41 percent who felt the device’s battery life is too short, and 8 percent who said their company’s IT department doesn’t support the product. 

The data was released Friday as part of a new report from RBC Capital Markets. Citing customer satisfaction, analyst Mike Abramsky reiterates the company’s “outperform” rating for AAPL stock, and maintains a price target of $190. 

As for the phone’s most-liked features, the touchscreen interface took top honors with 45 percent, followed by ease of use and faster Web browsing. It’s likely most who bought the iPhone 3GS knew exactly what they were getting: 41 percent of respondents were migrating from an older version of the product. Switchers from other devices mostly came from Motorola (18 percent), followed in order by Nokia (11 percent), RIM (9 percent), Sanyo (8 percent), and Palm (6 percent). 

“iPhone 3GS owners are a highly satisfied group, strongly loyal to Apple, and that Apple innovation (touchscreen, software UI, applications) is what continues to lure new buyers to its smartphones,” the report reads. “The benefits to Apple for achieving this premium customer satisfaction include: strong pricing power, high customer lifetime value, powerful, inexpensive viral marketing (recommend to others), increased carrier channel leverage, indirect benefits to Apple’s other businesses (e.g. Macs).” 

The study demonstrates that Apple customers are just as satisfied, if not moreso, with the iPhone as they are with the company’s other offerings, such as the Mac. When compared with other companies in surveys, the Cupertino, Calif. company consistently outperforms its competitors in customer satisfaction and service. 

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Adam Savage co-host of Mythbusters has recently travelled to Canada with his iPhone. He used his iPhone to do a little web surfing. When he got home he got a bill from AT&T. AT&T wants somewhere around $11,000 for a few hours of web surfing. They even turned his phone of till he pays.

They’re claiming I uploaded/downloaded 9 million kilobytes (9 gigs) while in Canada. Frakking impossible.

So be aware when you go on vacation! Do not download when you go to another country.

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